The NeuAngio 30C DSA
Enhancing the User Experience a Digital subtraction angiography system: How Neusoft and Our Team Created a Haptic-First Solution.
Context
Neusoft approached us to create a specialized interventional X-ray control panel for cardiac angiographic surgery. Our challenge was to address the needs of multiple stakeholders in a mature market and identify potential innovations that would make the control panel more intuitive and user-friendly. The main USP from the customer side was an "updatable" approach and adjustable table approach.
Client: Neusoft
Agency: Worrell Shanghai
Date: 2017
Designers: Benoit Vitoux (Lead)/ Thomas Row (ID/Research).
Key Steps
These are the main steps of this project:
Field research with video documentation of 16 operations followed with in-depth interviews of the relevant users (radiologist,nurses, assistants).
Workflow analysis to identify potential specific innovations for cardiac surgery.
Iterative concept and prototyping development from rough to semi functional mockup with usability testing.
Engineering design support through the product development process.
Outcome
The field research in surgical rooms higlighted first hand a new potential direction: Surgeons do not look at the controls and even cover it with opaque drapes. As a result we prioritized heavily on the control layout, hierarchy and haptics feedbacks through the drapes and gloves so the surgeon and their assistant could instantly build a clear mental model of the controls.
We supported Neusoft until final design direction validation with high fidelity prototyping working in close colaboration Neusoft's Engineering team for the refined mechanical and with an external supplier for the electrical switch integration.
The NeuAngio 30C was released in 2019 and won the Red Dot and IF design award, notably praised on "The operation workflow [...] optimized with the easy-use ergonomic tableside module".
Disclaimer: For confidentiality purposes, some key insights are omitted in this case study.
